Roll In Ready—Your FAQ Guide

Monthly rent must be paid on time to avoid a $25 per day late fee. The exact due date is not specified, so check with the office for your specific billing cycle.

Our park does not offer Wi-Fi service, so guests who need internet during their stay will need to arrange their own connection. Many of our long-term guests successfully use one of these options:

• Mobile Hotspot from Your Phone – Most cell providers let you turn your smartphone into a hotspot to connect laptops, TVs, and other devices.
• Portable Hotspot Devices – Companies like Verizon, AT&T, and T-Mobile sell small devices (often called “MiFi” or “Jetpack”) that create a private, portable Wi-Fi network.
• Home Internet Plans for RVers – Some providers offer flexible plans designed specifically for travelers and RV living.
• Starlink Satellite Internet – If your RV setup allows for it, Starlink offers high-speed satellite internet that works well in many RV-friendly locations, including El Paso.
• Local Internet Service – Depending on your location in the park, some guests arrange direct service with a local internet provider.

We recommend checking your cell/data plan, satellite internet compatibility, or local service availability before you arrive so you’re ready to get connected right away.

Why does the park experience power outages?

Our park is located in a rural area where utility service interruptions occasionally occur. When outages happen, they typically affect not only our resort but also the surrounding community. These outages are managed and repaired by the local utility provider, and restoration timelines are determined by their crews.

What should I expect during a power outage?

When utility power is unavailable, electric service throughout the resort will be interrupted. Depending on the duration and severity of the outage, certain amenities, activities, food service, retail operations, and guest services may be limited or temporarily unavailable. Our team will make reasonable efforts to continue providing guest activities and services when conditions allow, but operations may be modified based on available resources and safety considerations.

Will water and sewer services be available?

No. Our water and wastewater systems require commercial electrical service to operate. During an extended power outage, water service, restroom facilities, bathhouses, and sewer-dependent amenities may become unavailable until utility power is restored.

Will the bathhouses remain open?

Bathhouses and restroom facilities may be closed during power outages due to water and wastewater system limitations. These facilities cannot reopen until power has been restored and all systems have been inspected and returned to normal operation.

How quickly will services return once power is restored?

While electrical service may return immediately, many resort systems require additional time to restart, stabilize, and be inspected for proper operation. Water systems, wastewater systems, pools, food service equipment, point-of-sale systems, and other resort amenities may not be available immediately following restoration of power.

Will I receive updates during an outage?

Yes. Our team will provide updates as information becomes available from the utility provider and will communicate any operational changes affecting guests.

Will refunds or credits be issued due to power outages?

Utility outages are beyond the control of the resort and are considered circumstances affecting the broader community, not just the campground. As a result, refunds, credits, or compensation are generally not provided for utility interruptions, including loss of electrical, water, wastewater, or related services resulting from area-wide power outages.

Should I prepare for the possibility of an outage?

As with any rural destination, we recommend bringing flashlights, portable battery packs, and any other items necessary for your comfort during an unexpected utility interruption. Guests who rely on electrically powered medical equipment should make appropriate contingency plans prior to arrival.

We understand that power outages can be inconvenient and appreciate your patience and understanding during community-wide utility interruptions.

You can make a reservation at any time, but a $150 payment is required at the time of booking. This payment is a refundable $150 electrical deposit and cannot be used toward your monthly rent payment.

For monthly stays, electricity is metered at $0.14 per kWh and is not included in the monthly rate. A valid credit card must be on file at all times. Water is included.

A valid credit card must be on file for monthly stays, and it will be charged/credited for any account balance at check-out.

Great Escapes El Paso is located off the I-10, just a few minutes from downtown El Paso.

The closest shopping mall to Great Escapes El Paso is The Outlet Shoppes at El Paso, approximately 10 miles away. There is also a Walmart Supercenter within five miles, and H-E-B Grocery Store within six miles.

Yes, Great Escapes El Paso is near a variety of restaurants, including fast food options, and mid-tier restaurants, all under 10 miles.

Yes! Each covered storage space includes an electrical hookup so you can trickle charge your RV, boat, or vehicle battery. This connection is designed for light charging only—it’s not intended to power air conditioning, heaters, or other high-draw appliances.

Monthly rent must be paid on time to avoid a $25 per day late fee. The exact due date is not specified, so check with the office for your specific billing cycle.

A valid credit card must be on file for monthly stays, and it will be charged/credited for any account balance at check-out.

Great Escapes El Paso is located off the I-10, just a few minutes from downtown El Paso.