Great Escapes Austin Oaks RV Park FAQs
- What is your refund policy? All refunds will be issued only to the original payment method and the same credit card used for the purchase. This policy is in place for fraud protection and security purposes. Please note that once a refund is processed, it may take several business days for the funds to appear in the guest’s bank account, depending on their financial institution.
- When can I book a reservation at Great Escapes Austin Oaks?
Due to the long-term nature of our park, we schedule reservations 30 days before your check-in date.
- Are electricity and water included in the monthly rate at Great Escapes Austin Oaks?
Water is included. Electricity is additional and charged at $0.14/kWh.
- Power Outages & Utility Interruptions
Why does the park experience power outages?
Our park is located in a rural area where utility service interruptions occasionally occur. When outages happen, they typically affect not only our resort but also the surrounding community. These outages are managed and repaired by the local utility provider, and restoration timelines are determined by their crews.
What should I expect during a power outage?
When utility power is unavailable, electric service throughout the resort will be interrupted. Depending on the duration and severity of the outage, certain amenities, activities, food service, retail operations, and guest services may be limited or temporarily unavailable. Our team will make reasonable efforts to continue providing guest activities and services when conditions allow, but operations may be modified based on available resources and safety considerations.
Will water and sewer services be available?
No. Our water and wastewater systems require commercial electrical service to operate. During an extended power outage, water service, restroom facilities, bathhouses, and sewer-dependent amenities may become unavailable until utility power is restored.
Will the bathhouses remain open?
Bathhouses and restroom facilities may be closed during power outages due to water and wastewater system limitations. These facilities cannot reopen until power has been restored and all systems have been inspected and returned to normal operation.
How quickly will services return once power is restored?
While electrical service may return immediately, many resort systems require additional time to restart, stabilize, and be inspected for proper operation. Water systems, wastewater systems, pools, food service equipment, point-of-sale systems, and other resort amenities may not be available immediately following restoration of power.
Will I receive updates during an outage?
Yes. Our team will provide updates as information becomes available from the utility provider and will communicate any operational changes affecting guests.
Will refunds or credits be issued due to power outages?
Utility outages are beyond the control of the resort and are considered circumstances affecting the broader community, not just the campground. As a result, refunds, credits, or compensation are generally not provided for utility interruptions, including loss of electrical, water, wastewater, or related services resulting from area-wide power outages.
Should I prepare for the possibility of an outage?
As with any rural destination, we recommend bringing flashlights, portable battery packs, and any other items necessary for your comfort during an unexpected utility interruption. Guests who rely on electrically powered medical equipment should make appropriate contingency plans prior to arrival.
We understand that power outages can be inconvenient and appreciate your patience and understanding during community-wide utility interruptions.
- Does Great Escapes Austin Oaks require background checks for long-term guests?
Yes, we require background checks for all guests staying longer than 30 days at our park.
- Does Great Escapes Austin Oaks allow guests to receive mail at the park?
No. Long-term guests must obtain a PO Box from a local Post Office or UPS Store for regular mail. However, guests may have packages delivered directly to their site.
- Does Great Escapes Austin Oaks have Wi-Fi and Cable TV?
Yes – we offer high-speed fiber Wi-Fi and Live TV Streaming through Spectrum.
- Does Great Escapes Austin Oaks offer online payment options?
Yes, guests can pay online through our reservation software using various payment sources, including credit/debit cards and ACH. We also accept cash and checks.
- When is the monthly rent due at Great Escapes Austin Oaks?
Monthly rent is always due on the 1st of each month. Your first month’s rent is due on the day you move in, and future monthly payments will be due on the 1st moving forward.
- How far is Great Escapes Austin Oaks from Downtown Austin?
Approximately 20-25 mins without traffic.
- Where is the closest grocery store to Great Escapes Austin Oaks?
Bastrop is approximately 15 mins from our park and has retail stores such as HEB, Home Depot, Best Buy, etc.